Privacy Policy

Overview

Primal Array LLC respects your privacy. This policy explains what information may be processed when you visit primalarray.com, contact us, or purchase a digital product from our store.

Information we receive

We receive information you choose to provide, such as your name, email address, message, and order-related details. Our hosting and security providers may also process basic technical information, including IP address, browser type, device information, requested pages, and timestamps, to operate and protect the website.

Payments and digital delivery

Store payments are processed by Stripe. Payment-card details are entered directly with Stripe and are not stored by this website. Order information may be processed by the services used to confirm payment and deliver purchased files.

How information is used

We use information to respond to messages, complete purchases, deliver products, provide support, maintain security, prevent fraud, and meet legal or accounting obligations. We do not sell personal information.

Website analytics

We use Google Analytics to understand how visitors find and use this website and to help us improve its content and performance. Google Analytics may use cookies or similar technologies and may process technical and usage information such as browser and device information, pages viewed, referring pages, interactions, approximate location derived from an IP address, and visit dates and times. We do not intentionally send names, email addresses, phone numbers, consultation-form contents, or payment-card details to Google Analytics.

Google processes analytics information under its own Privacy Policy. Visitors can manage cookies through their browser settings or use the Google Analytics Opt-out Browser Add-on.

Consultation and project requests

When you submit the consultation form, we collect the contact, company, service, budget, timeline, and project information you provide so we can evaluate the request and respond. That information may be processed by the providers that operate this website and deliver email. To limit automated abuse, the form may use a one-way hashed technical identifier for rate limiting; the site does not retain the raw IP address for that function. Consultation information is retained only as reasonably necessary to respond, plan potential work, maintain business records, and meet legal obligations.

Service providers and product websites

We may share necessary information with providers that support hosting, email, payment processing, file delivery, and security. Links to Primal Array products or third-party services may lead to websites with their own privacy policies.

Retention and security

Information is retained only as long as reasonably necessary for the purposes described above, including support, recordkeeping, security, and legal requirements. We use reasonable safeguards, but no online system can guarantee absolute security.

Your choices

You may contact us to ask about personal information you have provided or to request a correction or deletion, subject to legal and operational recordkeeping requirements.

Contact

Questions about this policy may be sent to sales@primalarray.com.